ServiceNow MCP Server

ServiceNow ITSM MCP server for Model Context Protocol hosts. Manage incidents, change requests, users, and knowledge base articles in ServiceNow through a standardised MCP interface. Its 13 documented tools cover servicenow, incident, change, request.

People connecting productivity tools to Claude, Cursor, VS Code, or another MCP client. The project is written in TypeScript.

One of 41 MCP servers published from mindstone/mcp-servers. Stars and repository activity are shared across all of them. See all 41 →

VERIFIED ACTIVE

LAST COMMIT 2026-08-19 · VERIFIED 2026-08-25

NOASSERTION · TypeScript servers · how we verify → /methodology

01 · Install ServiceNow

before you install - you'll need

Set SERVICENOW_INSTANCE, SERVICENOW_USERNAME, SERVICENOW_PASSWORD before connecting. SERVICENOW_CLIENT_SECRET is optional or environment-specific per the README.

Claude Code

claude mcp add mindstone-mcp-servers-connectors-service -- npx -y @mindstone/mcp-server-servicenow

Claude Desktop / Cursor / VS Code - add to config

{
  "mcpServers": {
    "mindstone-mcp-servers-connectors-service": {
      "command": "npx",
      "args": [
        "-y",
        "@mindstone/mcp-server-servicenow"
      ]
    }
  }
}

Same JSON for Cursor. For VS Code, rename the top-level key from `mcpServers` to `servers`.

Using another client? Same JSON, different key

Claude Desktop · mcpServers

Cursor · mcpServers

VS Code · servers

Windsurf · mcpServers

Zed · context_servers

Cline · mcpServers

Roo Code · mcpServers

Continue · mcpServers

LibreChat · mcpServers

Gemini CLI · mcpServers

Codex CLI · mcp_servers

Full setup guides: every client.

02 · Evidence

Security posture

What to check before giving this server access to your agent - from the registry, GitHub, and our own probes. We don't score safety; we show what's verifiable.

runs as local process (stdio) - runs on your machine with your user's permissions

license no standard license detected - usage rights unclear; check the repo before commercial use

npm package @mindstone/mcp-server-servicenow - published under the repo owner's npm scope (@mindstone)

registry namespace io.github.mindstone is GitHub-verified and matches the repo owner

03 · What ServiceNow can do

Prose above is summarized from the project's README and registry record - no invented capabilities.

What you can build

With this server connected, an agent can list or search incidents, get a single incident by number or sys_id, create a new incident, and update an existing incident (including appending work_notes / comments journal entries).

Capability map

Tools grouped from the project's README - what ServiceNow lets an agent do.

read & search

9 tools - e.g. List or search incidents; Get a single incident by number or sys_id; List or search change requests

list_servicenow_incidents · get_servicenow_incident · list_servicenow_change_requests · get_servicenow_change_request · list_servicenow_users · search_servicenow_knowledge…

create & write

2 tools - e.g. Create a new incident; Create a new change request

create_servicenow_incident · create_servicenow_change_request

Configure

1 tool - e.g. Configure ServiceNow instance credentials

configure_servicenow

update

1 tool - e.g. Update an existing incident (including appending work_notes / comments journal entries)

update_servicenow_incident

04 · Who maintains ServiceNow

ServiceNow is maintained by mindstone. We track 41 MCP servers from mindstone - 41 actively maintained, 10 combined GitHub stars, oldest repo from Apr 2026. Full record: all servers from mindstone.

05 · Facts

repository: github.com/mindstone/mcp-servers
category: productivity - actively maintained as of 2026-08-25.
registry: io.github.mindstone/mcp-server-servicenow (active, first published 2026-05-21 · 3 versions)
packages: npm:@mindstone/mcp-server-servicenow

06 · ServiceNow FAQ

Is ServiceNow still maintained?

Yes - as of 2026-08-25, its last commit was 2026-08-19. We re-verify nightly.

What can ServiceNow do?

How do I install ServiceNow?

Run `npx -y @mindstone/mcp-server-servicenow`. The README documents 4 environment variables (SERVICENOW_INSTANCE, SERVICENOW_USERNAME, SERVICENOW_PASSWORD…) to set first. Set SERVICENOW_INSTANCE, SERVICENOW_USERNAME, SERVICENOW_PASSWORD before connecting. SERVICENOW_CLIENT_SECRET is optional or environment-specific per the README. You can also paste the ready-made client config above.

Does ServiceNow run locally?

Yes - it's a stdio server: it runs on your machine (via npx) with your user's permissions. Your data stays local unless the server itself calls external APIs.

07 · Alternatives to ServiceNow

Alternatives to ServiceNow

Maintained productivity servers if ServiceNow isn't the fit.

Pairs well with

Servers that cover what ServiceNow doesn't - only shown when the pairing reason fits the companion.

More productivity MCP servers · Slack (mindstone) · TalentLMS · Vanta · Wise · Workday