Freshdesk MCP Server

Freshdesk Support MCP server for Model Context Protocol hosts. Manage helpdesk tickets, search and filter support requests, reply to customers, add internal notes, and configure Freshdesk accounts - all through a standardised MCP interface. Its 20 documented tools cover freshdesk, ticket, tickets, contacts.

People connecting productivity tools to Claude, Cursor, VS Code, or another MCP client. The project is written in TypeScript.

One of 41 MCP servers published from mindstone/mcp-servers. Stars and repository activity are shared across all of them. See all 41 →

VERIFIED ACTIVE

LAST COMMIT 2026-08-19 · VERIFIED 2026-08-25

NOASSERTION · TypeScript servers · how we verify → /methodology

01 · Install Freshdesk

before you install - you'll need

FRESHDESK_CONFIG_PATH is optional or environment-specific per the README.

Claude Code

claude mcp add mindstone-mcp-servers-connectors-freshde -- npx -y @mindstone/mcp-server-freshdesk

Claude Desktop / Cursor / VS Code - add to config

{
  "mcpServers": {
    "mindstone-mcp-servers-connectors-freshde": {
      "command": "npx",
      "args": [
        "-y",
        "@mindstone/mcp-server-freshdesk"
      ]
    }
  }
}

Same JSON for Cursor. For VS Code, rename the top-level key from `mcpServers` to `servers`.

Using another client? Same JSON, different key

Claude Desktop · mcpServers

Cursor · mcpServers

VS Code · servers

Windsurf · mcpServers

Zed · context_servers

Cline · mcpServers

Roo Code · mcpServers

Continue · mcpServers

LibreChat · mcpServers

Gemini CLI · mcpServers

Codex CLI · mcp_servers

Full setup guides: every client.

02 · Evidence

Security posture

What to check before giving this server access to your agent - from the registry, GitHub, and our own probes. We don't score safety; we show what's verifiable.

runs as local process (stdio) - runs on your machine with your user's permissions

license no standard license detected - usage rights unclear; check the repo before commercial use

npm package @mindstone/mcp-server-freshdesk - published under the repo owner's npm scope (@mindstone)

registry namespace io.github.mindstone is GitHub-verified and matches the repo owner

03 · What Freshdesk can do

Prose above is summarized from the project's README and registry record - no invented capabilities.

What you can build

With this server connected, an agent can connect a Freshdesk account using subdomain and API key, list connected Freshdesk accounts with agent emails, list tickets using predefined filters, and get a single ticket by ID with optional conversations.

Capability map

Tools grouped from the project's README - what Freshdesk lets an agent do.

read & search

14 tools - e.g. List connected Freshdesk accounts with agent emails; List tickets using predefined filters; Get a single ticket by ID with optional conversations

list_freshdesk_accounts · list_freshdesk_tickets · get_freshdesk_ticket · search_freshdesk_tickets · list_freshdesk_ticket_fields · list_freshdesk_agents…

create & write

2 tools - e.g. Create a new ticket; Add a private or public note to a ticket

create_freshdesk_ticket · add_freshdesk_note

Configure

1 tool - e.g. Connect a Freshdesk account using subdomain and API key

configure_freshdesk

delete

1 tool - e.g. Disconnect a Freshdesk account

remove_freshdesk_account

update

1 tool - e.g. Update ticket fields, status, or assignee

update_freshdesk_ticket

1 tool - e.g. Add a public reply to a ticket

reply_to_freshdesk_ticket

04 · Who maintains Freshdesk

Freshdesk is maintained by mindstone. We track 41 MCP servers from mindstone - 41 actively maintained, 10 combined GitHub stars, oldest repo from Apr 2026. Full record: all servers from mindstone.

05 · Facts

repository: github.com/mindstone/mcp-servers
category: productivity - actively maintained as of 2026-08-25.
registry: io.github.mindstone/mcp-server-freshdesk (active, first published 2026-05-21 · 3 versions)
packages: npm:@mindstone/mcp-server-freshdesk

06 · Freshdesk FAQ

Is Freshdesk still maintained?

Yes - as of 2026-08-25, its last commit was 2026-08-19. We re-verify nightly.

What can Freshdesk do?

How do I install Freshdesk?

Run `npx -y @mindstone/mcp-server-freshdesk`. The README documents one environment variable (FRESHDESK_CONFIG_PATH) to set first. FRESHDESK_CONFIG_PATH is optional or environment-specific per the README. You can also paste the ready-made client config above.

Does Freshdesk run locally?

Yes - it's a stdio server: it runs on your machine (via npx) with your user's permissions. Your data stays local unless the server itself calls external APIs.

07 · Alternatives to Freshdesk

Alternatives to Freshdesk

Maintained productivity servers if Freshdesk isn't the fit.

Pairs well with

Servers that cover what Freshdesk doesn't - only shown when the pairing reason fits the companion.

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