Jitbit Helpdesk MCP Server

An MCP (Model Context Protocol) server that lets AI assistants search and read support tickets from Jitbit Helpdesk. Works with both SaaS and on-premise installations.

People connecting this server to Claude, Cursor, VS Code, or another MCP client. The project is written in JavaScript.

VERIFIED ACTIVE

LAST COMMIT 2026-04-29 · ★ 3 · #628 OF 848 MAINTAINED OTHER · VERIFIED 2026-08-25

MIT · JavaScript servers · how we verify → /methodology

01 · Install Jitbit Helpdesk

before you install - you'll need

Set JITBIT_URL, JITBIT_TOKEN before connecting.

Claude Code

claude mcp add jitbit-jitbit-helpdesk-mcp --transport http https://{helpdesk_host}/api/mcp

Claude Desktop / Cursor / VS Code - add to config

{
  "mcpServers": {
    "jitbit-jitbit-helpdesk-mcp": {
      "url": "https://{helpdesk_host}/api/mcp"
    }
  }
}

Same JSON for Cursor. For VS Code, rename the top-level key from `mcpServers` to `servers`.

Using another client? Same JSON, different key

Claude Desktop · mcpServers

Cursor · mcpServers

VS Code · servers

Windsurf · mcpServers

Zed · context_servers

Cline · mcpServers

Roo Code · mcpServers

Continue · mcpServers

LibreChat · mcpServers

Gemini CLI · mcpServers

Codex CLI · mcp_servers

Full setup guides: every client.

02 · Evidence

https://{helpdesk_host}/api/mcp

transport: streamable-http

endpoint NOT responding · probed 2026-08-25

Security posture

What to check before giving this server access to your agent - from the registry, GitHub, and our own probes. We don't score safety; we show what's verifiable.

runs as local process (stdio) - runs on your machine with your user's permissions · remote - your agent's requests go to {helpdesk_host}

license MIT - declared in the repository

npm package jitbit-helpdesk-mcp - unscoped; check the name against the project README before installing

registry namespace io.github.jitbit is GitHub-verified and matches the repo owner

03 · Who maintains Jitbit Helpdesk

Jitbit Helpdesk is maintained by jitbit. It's the only MCP server we track from this author; the repo dates to Mar 2026.

04 · Facts

repository: github.com/jitbit/jitbit-helpdesk-mcp
category: other - ranked #628 of 848 actively-maintained other servers as of 2026-08-25.
registry: io.github.jitbit/jitbit-helpdesk (active, first published 2026-03-31 · 2 versions)
packages: npm:jitbit-helpdesk-mcp

05 · Jitbit Helpdesk FAQ

What is Jitbit Helpdesk?

An MCP (Model Context Protocol) server that lets AI assistants search and read support tickets from Jitbit Helpdesk. Works with both SaaS and on-premise installations.

Is Jitbit Helpdesk still maintained?

Yes - as of 2026-08-25, its last commit was 2026-04-29. We re-verify nightly.

How do I install Jitbit Helpdesk?

Run `npx -y jitbit-helpdesk-mcp`. The README documents 2 environment variables (JITBIT_URL, JITBIT_TOKEN) to set first. Set JITBIT_URL, JITBIT_TOKEN before connecting. You can also paste the ready-made client config above.

Does Jitbit Helpdesk run locally?

Yes - it's a stdio server: it runs on your machine (via npx) with your user's permissions. Your data stays local unless the server itself calls external APIs.

06 · Alternatives to Jitbit Helpdesk

Alternatives to Jitbit Helpdesk

Maintained other servers if Jitbit Helpdesk isn't the fit.

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