Help Scout MCP Server

An MCP server that gives AI assistants direct access to your Help Scout inboxes, conversations, customers, organizations, threads, and Docs knowledge base. Search tickets, pull customer and account context, inspect articles, spot patterns, and get answers without leaving your editor or chat window. Its 3 documented tools cover help, scout. It runs locally over stdio via the published package.

People connecting API integration tools to Claude, Cursor, VS Code, or another MCP client. The project is written in TypeScript.

VERIFIED ACTIVE

LAST COMMIT 2026-08-01 · ★ 46 · #32 OF 250 MAINTAINED API INTEGRATION · VERIFIED 2026-08-25

MIT · TypeScript servers · how we verify → /methodology

01 · Install Help Scout MCP Server

before you install - you'll need

Set HELPSCOUT_APP_ID, HELPSCOUT_APP_SECRET, LOG_LEVEL before connecting. HELPSCOUT_DOCS_API_KEY is optional or environment-specific per the README.

Claude Code

claude mcp add drewburchfield-help-scout-mcp-server -- npx -y help-scout-mcp-server

Claude Desktop / Cursor / VS Code - add to config

{
  "mcpServers": {
    "drewburchfield-help-scout-mcp-server": {
      "command": "npx",
      "args": [
        "-y",
        "help-scout-mcp-server"
      ]
    }
  }
}

Same JSON for Cursor. For VS Code, rename the top-level key from `mcpServers` to `servers`.

Using another client? Same JSON, different key

Claude Desktop · mcpServers

Cursor · mcpServers

VS Code · servers

Windsurf · mcpServers

Zed · context_servers

Cline · mcpServers

Roo Code · mcpServers

Continue · mcpServers

LibreChat · mcpServers

Gemini CLI · mcpServers

Codex CLI · mcp_servers

Full setup guides: every client.

02 · Evidence

Security posture

What to check before giving this server access to your agent - from the registry, GitHub, and our own probes. We don't score safety; we show what's verifiable.

runs as local process (stdio) - runs on your machine with your user's permissions

license MIT - declared in the repository

npm package help-scout-mcp-server - unscoped; check the name against the project README before installing

registry namespace io.github.drewburchfield is GitHub-verified and matches the repo owner

03 · What Help Scout MCP Server can do

Prose above is summarized from the project's README and registry record - no invented capabilities.

What you can build

With this server connected, an agent can find operations by intent ("customer conversation history", "happiness report"), load the full input schemas for the operations you selected, and execute one operation: { "name": "getThreads", "arguments": { ... } }.

The 3 tools it gives your agent

Extracted from the project's README - what Help Scout MCP Server lets an agent do.

search_help_scout: - Find operations by intent ("customer conversation history", "happiness report")
describe_help_scout: - Load the full input schemas for the operations you selected
read_help_scout: - Execute one operation: { "name": "getThreads", "arguments": { ... } }

Latest releases

v2.1.0 · 2026-07-30

Help Scout MCP Server v2.1.0 · Release Positioning · v2.1.0 adds the first write surface. It is minor, not major, because nothing · about a default install changes: with both write flags unset the server · advertises…

v2.0.0 · 2026-07-28

Help Scout MCP Server v2.0.0 · Release Positioning · v2.0.0 replaces the wide tool surface with a three-tool gateway. The server now · advertises search_help_scout, describe_help_scout, and read_help_scout, and…

v1.7.0 · 2026-03-25

What's New · Customer Lookup · Look up any customer by name, email, or advanced query. Get their full profile with contact details, or search by exact email using the v3 API with cursor pagination. · listCustomers…

04 · Who maintains Help Scout MCP Server

Help Scout MCP Server is maintained by drewburchfield. It's the only MCP server we track from this author; the repo dates to Jun 2025.

05 · Facts

repository: github.com/drewburchfield/help-scout-mcp-server
category: API integration - ranked #32 of 250 actively-maintained API integration servers as of 2026-08-25.
release cadence: 2 releases in the last 90 days (latest 2026-07-30)
registry: io.github.drewburchfield/help-scout-mcp (active, first published 2026-03-25)
packages: npm:help-scout-mcp-server

06 · Help Scout MCP Server FAQ

Is Help Scout MCP Server still maintained?

Yes - as of 2026-08-25, its last commit was 2026-08-01 and it shipped 2 releases in the last 90 days. We re-verify nightly.

What can Help Scout MCP Server do?

How do I install Help Scout MCP Server?

Run `npx -y help-scout-mcp-server`. The README documents 4 environment variables (HELPSCOUT_APP_ID, HELPSCOUT_APP_SECRET, HELPSCOUT_DOCS_API_KEY…) to set first. Set HELPSCOUT_APP_ID, HELPSCOUT_APP_SECRET, LOG_LEVEL before connecting. HELPSCOUT_DOCS_API_KEY is optional or environment-specific per the README. You can also paste the ready-made client config above.

Does Help Scout MCP Server run locally?

Yes - it's a stdio server: it runs on your machine (via npx) with your user's permissions. Your data stays local unless the server itself calls external APIs.

07 · Alternatives to Help Scout MCP Server

Alternatives to Help Scout MCP Server

Maintained API integration servers if Help Scout MCP Server isn't the fit.

More API integration MCP servers · Chassis · Avito MCP · Star Wars MCP · Unifi MCP Server · Liquid

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